Free shipping over $300 + Free Returns!

FAQ

Is your jewelry made with real gold/silver?

We offer 10k/14k/18k Solid Gold, .925 sterling silver, 18k PVD Gold Plated. We use real 14-18k gold on our plated products as well. We strive to provide the best quality of jewelry all the time. Our products are 5 times PVD coated in 18k Gold, which is the highest quality of plating method available. We believe in our quality so much, that we provide lifetime guarantee.

How can I be sure of the authenticity of your jewelry?

Amulet jewelry represents commitment to fine quality and outstanding value at affordable prices. Our materials are certified 14-18 karat gold, 925 sterling silver, and genuine rhodium and are in full compliance with the Federal Trade Commission and the Jewelry Vigilance Committee. We fully guarantee the authenticity of our materials. Every orders comes with a certification & guarantee card.

How do I know when my order has shipped?

You will automatically receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.

How does the lifetime guarantee work?

We are committed to providing the highest quality of jewelry. We will replace the product for free of charge, one-time only; if the product breaks, damages, or fades during normal wear. If for any reason we are not carrying the item, you may exchange your piece for a store-credit of equal or lesser value.

What is your return policy?

All orders placed within 7 days of delivery are eligible for return/exchange. If you would like to make an exchange or return, please contact to amuletjewelryshop@gmail.com with your order number.

If the item is returned and upon inspection found worn, you will not be refunded and will be required to pay shipping to have it returned to you. Amulet carefully inspects all the returns/exchanges to make sure they are in mint condition. If you would like to know more about our Return Policy please click here Return Policy .

Tips on protecting/cleaning your Jewelry

Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

Some notes for cleaning jewelry:

1. For extremely dirty jewelry, use a soft-bristled toothbrush (be sure not to use a stiff-bristled toothbrush or it could damage the finish) and if necessary, gentle soap to clean the vermeil jewelry under warm running water. Make sure you rinse well and wipe with a soft non-abrasive cloth to dry. Water residue can cause staining. Make sure the piece is fully dry before returning to storage.

2. Many websites recommend a baking soda and water (mix in equal parts and cake on the vermeil, leaving for about 10 minutes before rinsing clean) cleaning method, but we have found this doesn’t work very well.

3. Buff or clean the vermeil with a soft, dry cotton cloth. DO NOT over polish with silver polishing cloth on the vermeil. It will strip the finish off, leaving you with just the sterling silver underneath.

Is your gold plating just like other companies?

No, our gold/silver plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting products available.

What is Vermeil?

Vermeil is a term used to describe a high quality jewelry that must meet the following standards:

1.) The base metal is .925 Sterling Silver (no brass, copper, nickel, or tungsten)

2.) The gold karat must be at least 12K. We utilize 18K and 14K depending on the piece.

3.) The gold must be at least 2.5 microns thick. This is much thicker than electroplating or typical gold dipped jewelry and will outlast typical gold plated items.

All Vermeil items are a 925 sterling silver base, except Franco chains which are made of a stainless steel base due to the chain style.

What payment methods do you accept?

We accept every major credit and debit card including Visa, MasterCard, Discovery and American Express.

We also accept multiple payment options such as PayPal, Google Pay, Shopify Payment, Sezzle.

Sezzle allow you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose Sezzle, simply checkout as normal, and once prompted on the payment page, select Sezzle option.

How long is the shipping?

We ship worldwide!

Tracking & Insurance

After you place your order, we will get ready and ship your package in 48 hours. You'll receive tracking information via SMS text and/or e-mail.

*Orders will be processed and shipped within 2 business days. Amulet is closed on weekends and all major holidays.*

**We highly suggest our customers to choose DHL shipping to prevent any delays due to Covid-19 restrictions.**

*FREE 1-2 Days DHL Express Shipping on orders $500 and above.

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USA

DHL Overnight Shipping: 1 Business day (DHL cannot deliver to P.O. boxes or military addresses.)

USPS Priority: 2 - 3 Business days (Possible delays due to Covid-19)

USPS First Class: 3 - 5 Business Days (Possible delays due to Covid-19)

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CANADA

Canada Post Express Shipping: 1 - 2 Business days (Possible delays due to Covid-19)

Canada Post Shipping: 3 - 8 Business day (Possible delays due to Covid-19)

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INTERNATIONAL

DHL Express Shipping: 3 - 5 Business days

Canada Post Standard Shipping: 6 - 10 Business days (Possible delays due to Covid-19)

Certified High Quality Hand Crafted jewelry

24/7 Customer Service

Lifetime Guarantee

Easy Returns & Trackable Shipment